IT Service Desk Technician

About Company
Job Info
Job Status: Open
No of Vacancies: 1
Date Posted: 1st June 2017
Expiry Date: June 16, 2017
Job Type: Full Time
Contract Type: Permanent
Years of Experience: 3
Salary Info
Salary Type: Min-Max
Salary: £20000-£25000
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How to Apply ?
please send your CV to jmawson@streamrecruitment.co.uk or call 01173 291 030
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I’m currently working with a leading healthcare provider who is looking to take on a Service Desk Technician. You will be providing quality IT support to all sites across the UK through the delivery of excellent customer service & technical support. This will be undertaken via telephone, email, remote support and face-to-face.

 Overview:

  • Operating as part of a centralised IT Service Desk; providing 1st line support for all queries via             phone, email & face-to-face
  • Logging and managing support requests on the internal Service Desk system
  • Problem diagnosis, work allocation and resolution while working to Service Level Agreements          (SLA’s)

Experience required:

  • Minimum of 3 years’ IT support experience in a service desk function
  • 2 years’ experience in a comparable network environment
  • Excellent knowledge of Windows 7-10
  • Understanding of installation & configuration of main productivity applications; this includes              Adobe Acrobat Reader/Pro, and all Microsoft Office applications
  • Experience of configuring & supporting mobile phones
  • CompTIA or ITIL Foundation certification (desirable)
  • Previous healthcare industry exposure/understanding

This is a fantastic opportunity for a motivated and driven IT professional to take a positive step forward in their career path. For further details or to apply for the role, please send your CV to jmawson@streamrecruitment.co.uk.

Stream is acting as an employment agency in relation to this opportunity.