Linux Service Desk Support Engineer

About Company
Canary Warf - London
Job Info
Job Status: Open
No of Vacancies: 1
Date Posted: 1st June 2017
Expiry Date: June 06, 2017
Job Type: Full Time
Job Level: Top level
Salary Info
Salary Type: Min-Max
Salary: £35,000-£38,000 + Package
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Submit your CV or call 0117 329 1030
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One of Stream Recruitment prestigious clients are looking for a Service Desk Support Engineer with strong skills supporting Linux in a live production environment. This role offers a fantastic career progression to either Senior Linux System Admin or DevOps Engineer depending on which direction chosen in a short space of time.

The Role:

  • Requires the successful candidate to have previous experience in application support in a Linux         environment.
  • You will monitor, maintain and fix any production issues escalated by monitoring systems or the         help desk within the SLA.
  • Requires you to proactively resolve operational production issues using ITIL as a best practise          framework for service management.

Essential skills are:

  • ITIL – Foundation V3 or upwards
  • Experience with using Linux Server (Redhat and Solaris)
  • Experience of a Service Desk 1st/2nd Line role in an ITIL or ISO 20000 environment using an IT         service management toolset.
  • Experience with online system monitoring (eg Nagios, Opsview, Solarwinds, Zabbix)
  • Experience with distributed architecture monitoring.
  • Database Knowledge (MS SQL, MySQL, Postgres, Sybase, Informix)
  • Experience with iOS and support of devices eg iPad, iPhone MacBook, iMac.
  • Experience with and support of Android Devices.
  • Experience with FTP Servers and clients.
  • Customer service and good communication skills to stakeholders on all levels.

The IT Operations Department operate and support their Production Environment from 06:30 to 23:10, seven days a week, 365 days a year.

Hours

37.5 Hour week which will be based on a Rota. This will be four days working and four days off, two early shifts (06:30 – 18:10) followed by two late shifts (11:30 – 23:10)